Mon Prof Augmenté
Help and support
The questions that come up most. If yours isn't here, write to us — we answer everyone.
Last updated
Writing to us
For anything not answered above, use the form at the foot of this page.
Schools
Questions about the Schools Edition, invoicing or Apple School Manager deployment go through the same form: choose the “Schools Edition” subject and give the name of the school.
Frequently asked questions
› Is the app free?
Yes. The app downloads free and gives you a set of illustrated lessons for your child's age, the quizzes, experience points and badges, importing from your photos, and receiving content from a teacher. A paid subscription adds the daily lesson matched to their school year, the full library, and syncing across devices.
› Which devices does it work on?
iPhone and iPad today. macOS and Android versions are in preparation. You can ask to be notified from the download page.
› Do I need an account?
Not to start. The app only asks who you are — parent, teacher or student — and the child's school year. An account becomes useful if you want to sync content across devices, or, as a teacher, share with a class.
› My child is under 13. What happens to their data?
A child under 13 can only use the app through a parent account. We do not collect their email address, we show no targeted advertising, and you can request deletion of their data at any time through the contact form.
› How does the teacher code work?
A teacher generates a code in the app and gives it to their students. Families enter it once and then receive the visuals the teacher publishes. Receiving content through a teacher code is free, and will stay free.
› How do I cancel my subscription?
Subscriptions are handled by Apple, not by us. Open Settings on your device, tap your name, then Subscriptions, and select Mon Prof Augmenté. Cancelling takes effect at the end of the period you have already paid for.
› How do I request account deletion or a copy of my data?
Use the form below, giving the address on the account. We handle deletion requests within 30 days and can provide an export of your content.
› I found a mistake in a lesson.
Please tell us — it genuinely helps. Send the lesson title and what is wrong through the form below. Lessons are reviewed, but they are produced in volume and an error can slip through.
Write to us
We reply in English and French, within two working days.